General terms and conditions
1. conclusion of the contract
You close the contract with
Handelsgesellschaft Voll mbH
2. Returns policy
You may revoke the contract within a period of 14 days after receipt of the goods without giving any reason. This revocation has to be made in writing, by email or by sending the goods back to us (risk on us). The period of time begins with receipt of the goods. To keep the period its sufficient to send the goods in good time to
Handelsgesellschaft Voll mbH
Please, stamp the parcel sufficiently. We will refund the whole shipping cost for customers inside Germany - we don't refund the shipping cost (incl. charges or duties) for customers outside Germany.
Excluded from returns are goods that have been made according to customer specifications or clearly on him/her personal needs.
Consequences of returns
In the case of an effective return all the received benefits and any uses (e.g. usage advantages) may be to refund. If the returned goods are showing signs of usage, we have the right to reckon an amount for the use of the goods. You can avoid this while you test the goods only like it would be possible in a conventional retail store and return them without showing signs of usage in suitable packing.
Obligations to refund of payments are to fulfill within 30 days. The deadline for the customer begins with the dispatch of the goods, for Handelsgesellschaft Voll mbH with the reception of the returned goods.
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3. Time of conclusion the contract
The contract doesn`t come about with ackknowledgement of the order, but only by delivery of the goods.
If it`s possible you will receive the goods in only one delivery, unless your order contains articles which have to be packed or dispatched seperately oor articles that be disposable at a later date. There will be no disadvantages for you because we will take over the additional forwarding charges.
If the articles are on hand they normally will be dispatched within 2 working days, but anyway as quickly as possible - disposability and delivery period to any article are specified on the product pages in the online-shop. If there is no detail the delivery will be within 30 days. If you pay in advance the delivery period can be longer because, the goods will be sendet out not until the full sum of money has arrived on our bank account.
We deliver to customers all over the world.
If an article is not available we will note this on the invoice or will inform you in advance by email or by phone.
The delivery takes place under subject to that we also get the right articles in time from our supplier. Compensation because of belated delivery or unavailability is excluded, while there is no culpable negligence on us.
5. Reservation of proprietary rights
Till completely payment the property in goods remains on Handelsgesellschaft Voll mbH.
6. Notice of defect
Please, advice evidently defects on the goods - also transport damages - immediately or latest within 2 weeks after receipt of the goods to Handelsgesellschaft Voll mbH. After this period there is no right of warantee in because of evidently defects.
Handelsgesellschaft Voll mbH is only liable for damages caused by intention or culpable negligence. In the cause of violation of contract Handelsgesellschaft Voll mbH is liable for every culpable conduction of its employees. Handelsgesellschaft Voll mbH is not liable for indirect damages - particularly not for missed profits, except when the damages are founded on intension of employees or on intention and culpable negligence of representatives or executives from Handelsgesellschaft Voll mbH. Apart from this cases, the liability is restricted to the typical foreseeable damages. Handelsgesellschaft Voll mbH is not liable for the permanently and uninterrupted availability of www.volls.de and not for technical or electronical faults.
These conditions for using are defeated to the german law with exclusion of the UN-law of trading, also if the order comes from foreign countries or the parcel adress is in foreign countries. The right to depreciation or increase exists only if the claims are final stipulated or if they are accepted in writing. The right to keep back exists only as long as the claims are founded on the same contract.
Standing: March 2016