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Privacy

We are pleased that you are visiting our website and thank you for your interest. In the following we will inform you about the handling of your personal data when using our website. Personal data are all data with which you can be personally identified. Your data will be protected within the framework of the legal regulations, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). Below you will find information about which data is recorded during your visit to the homepage and how it is used:

1. Information about the collection of personal data and contact details of the person responsible

1.1 responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is

Handelsgesellschaft Voll mbH,
Flotowstr. 38,
64287 Darmstadt,
Telefon: 06151 9518171,
E-Mail: info@volls.de

The complete imprint is available under the following link: IMPRESSUM

The person responsible for processing personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.2 The person responsible has not appointed a data protection officer for his company.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the person responsible), we use an SSL or. TLS encryption. You can recognize an encrypted connection by the character string "https: //" and the lock symbol in your browser line.

2. Data collection when you visit our website

If you visit our website without registering or otherwise providing us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the individual websites to you:

  • The individual pages of our website (URL)
  • Date and time at the time of access
  • Amount of data sent in bytes/li>
  • Source / reference from which you came to the page
  • Browser used
  • Operating system used
  • IP address used (possibly in anonymized form)

 

The processing takes place in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use. Server log files that have not been anonymized are automatically deleted after seven days at the latest.

Our website is stored by a hosting service provider who provides us with infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services. We have concluded an order processing contract with them. The data processing takes place for the purpose of guaranteeing the operational readiness of our internet presence, in which we have a legitimate interest, Art. 6 Abs. 1 lit.f GDPR.

In addition, the server log file data is also collected by third-party providers (see below).

3. Cookies

We use so-called cookies on our website. These are small text files that are stored on your device. If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values ​​on an individual basis. In some cases, the cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website).

The session cookies we set are deleted again after the end of the browser session, i.e. after you close your browser. Persistent cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit. These are automatically deleted after a specified period, which can differ depending on the cookie. If personal data is also processed by individual cookies implemented by us, the processing takes place in accordance with Art. 6 Para. 1 lit. b GDPR either to carry out the contract or in accordance with Art. 6 Para. 1 lit. f GDPR to safeguard our legitimate interests the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.

Please note that you can set your browser so that you are informed about the setting of cookies and individually decide whether to accept them or you can exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of every browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:

 

Technically necessary cookies

Unless otherwise stated in the data protection declaration below, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, more effective and safer. Furthermore, cookies enable our systems to recognize your browser even after changing pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after changing pages. The use of cookies or comparable technologies is based on Section 15 (3) sentence 1 of the German Telemedia Act. Your personal data is processed on the basis of Article 6 (1) (f) GDPR out of our predominant legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer. For reasons that arise from your particular situation, you have the right to object to this processing of your personal data at any time.

Use of the Cookie Consent Manager from Shopware

We use the cookie consent manager from shopware AG (Ebbinghoff 10, 48624 Schöppingen; "Shopware") on our website. The tool enables you to give consent to data processing via the website, in particular the setting of cookies, and to make use of your right of withdrawal for consent that has already been given. You can change the settings here at any time. The data processing serves the purpose of obtaining and documenting the necessary consents for data processing and thus complying with legal obligations. Cookies may be used. User information, including your IP address, is collected and transmitted to Shopware. This data is not passed on to other third parties. The data processing is carried out to fulfill a legal obligation on the basis of Art. 6 Para. 1 lit. c GDPR. You can find more information on data protection at Shopware at: https://www.shopware.com/de/datenschutz/.

A general objection to the use of cookies used for online marketing purposes can be made for a large number of services, especially in the case of tracking, via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/ to be explained.

In addition, cookies from third-party providers are collected and used (see below).

4. Electronic contact

If you contact us electronically (e.g. using the contact form or email), personal data will be collected. Which data is collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the purpose of answering your request or for establishing contact and the associated technical administration. Without this mandatory information, we cannot process your request. All other details are optional.

The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 Para. 1 lit.f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 Para. 1 lit. b GDPR. The legal basis for your voluntary information is Article 6 (1) (a) GDPR.

Your data will be deleted after your request has been processed. This is the case if it can be inferred from the circumstances that the matter in question has been finally clarified and provided that there are no statutory retention requirements.

To carry out our e-mail communication, we have commissioned a service provider who provides us with infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services. We have concluded an order processing contract with them. The data processing takes place for the purpose of guaranteeing the operational readiness of our E-mail communication in which we have a legitimate interest, Art. 6 Para. 1 lit. f GDPR.

5. Email newsletters

If you register for our e-mail newsletter, we will send you information about our goods, services and offers at most once a week. Your email address is mandatory for sending the newsletter. The provision of any further data is voluntary and is used to address you personally. Before activating the newsletter, we check your email address using the so-called double opt-in procedure for security reasons. To do this, we will send you a one-time email with a confirmation link. This is only valid for a limited time. After clicking on this link you will be activated for our newsletter.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Article 6 (1) (a) GDPR. When you register for the newsletter, we save your IP address and the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data collected by us when registering for the newsletter are used exclusively for the purpose of advertising via the newsletter. You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending us a message. After you have unsubscribed, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration . We cannot send you the newsletter without your data.

Our e-mail newsletters are sent via the technical service provider CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede (“CleverReach”), to whom we pass on the data you provided when you registered for the newsletter. This transfer takes place in accordance with Article 6 (1) (f) GDPR and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. The data you enter for the purpose of receiving the newsletter (e.g. e-mail address) will be stored on CleverReach's servers in Germany or Ireland. CleverReach uses this information to send and statistically evaluate the newsletter on our behalf. For the evaluation, the e-mails sent contain so-called web beacons or tracking pixels, which represent one-pixel image files that are stored on our website. In this way it can be determined whether a newsletter message has been opened and which links have been clicked. With the help of so-called conversion tracking, it can also be analyzed whether a previously defined action (e.g. purchase of a product on our website) has taken place after clicking the link in the newsletter. Technical information is also recorded (e.g. time of access, IP address, browser type and operating system). The data is collected exclusively in pseudonymised form and is not linked to your other personal data; direct personal reference is excluded. This data is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyzes can be used to better adapt future newsletters to the interests of the recipients.

If you want to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.

We have concluded an order processing contract with CleverReach in which we oblige CleverReach to protect our customers' data and not to pass them on to third parties.

You can read more information about data analysis by CleverReach here:

 

You can view CleverReach's data protection declaration here:

 

6. Data collection in the customer account and for orders

If you open a personal customer account with us, we will collect and process your personal data to carry out the contract with you in accordance with Article 6 (1) (b) GDPR. The mandatory information can be found on the registration form. Without your details, we cannot open your customer account. Your data will be saved as long as the contract with us on the customer account is in place. The customer account can be deleted at any time. The legal basis for your voluntary information is Article 6 (1) (a) GDPR.

If you order goods and / or services from us, we collect and process your personal data for the implementation and processing of the contract with you in accordance with Article 6 (1) (b) GDPR. These can be seen from the order form. Without your information, we cannot carry out the order. The legal basis for your voluntary information is Article 6 (1) (a) GDPR.

We work with external service providers who support us in whole or in part in the implementation of the contracts concluded with you.

The personal data required for delivery will be passed on to the transport company commissioned with the delivery as part of the contract processing.

Transport company DHL

If the goods are delivered by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), we will give your email address in accordance with Article 6 (1) (a) GDPR prior to delivery of the goods to DHL for the purpose of agreeing a delivery date or to announce the delivery, provided that you have given your express consent for this in the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery in accordance with Article 6 (1) (b) GDPR. The transfer takes place only as far as this is necessary for the delivery of the goods. In this case, prior coordination of the delivery date with DHL or the delivery notification is not possible. The consent can be revoked at any time with effect for the future vis-à-vis the person responsible or vis-à-vis the transport service provider DHL.

We pass on the payment data required for payment processing to the commissioned payment service provider or the banks. The transfer takes place solely to process the contract with you. The legal basis for forwarding the data is Article 6 (1) (b) GDPR./p>

Payment service provider PayPal

If you select the payment method "PayPal", we will pass on your payment data to PayPal (Europe) S.a.r.l. as part of the payment processing. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). The transfer takes place in accordance with Art. 6 Para. 1 lit. b GDPR and only insofar as this is necessary for payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Article 6 (1) (f) GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of default for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values ​​(so-called score values). As far as score values ​​are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values ​​includes, but is not limited to, address data. For further data protection information, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

Payment service provider Amazon Pay

If the payment method “Amazon Pay” is selected, the payment will be processed by the payment service provider Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: “Amazon Payments”), to whom we will provide the information and information you provided during the ordering process about your order in accordance with Art. 6 Para. 1 lit. b GDPR. Your data will only be passed on for the purpose of processing payments with the payment service provider Amazon Payments and only to the extent that it is necessary for this. You can find more information about the data protection provisions of Amazon Payments at the following Internet address: https://pay.amazon.com/de/help/201751600

Payment service provider TeleCash

If you decide to pay by credit card (MasterCard, VISA or American Express) from the payment service provider TeleCash, the payment will be processed by the payment service provider TeleCash GmbH & Co. KG, Marienbader Platz 1, 61348 Bad Homburg, to whom we will provide the information you provided during the ordering process in addition to the information about your order in accordance with Art. 6 Para. 1 lit. b GDPR. Your data is passed on exclusively for the purpose of processing payments with the payment service provider TeleCash and only insofar as it is necessary for this.

With complete processing of the contract and after payment of the outstanding claims, your data will be blocked for further use and deleted after the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data.

Payment service provider Klarna

In order to be able to offer you Klarna's payment options, we will transmit personal data, such as contact details and order data, to Klarna. In this way Klarna can assess whether you can use the payment options offered by Klarna and adapt the payment options to your needs. General information about Klarna is available here. Your personal details will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.

7. Web analytics services

Google Analytics

Our website uses Google Analytics, a web analysis service from Google LLC (Google). Google Analytics uses so-called “cookies”, text files that are stored on the user's computer and that enable an analysis of the use of the website by them. The information generated by the cookie about the use of this website by the user is usually transmitted to a Google server in the USA and stored there.

Our website uses Google Analytics exclusively with the extension "_anonymizeIp ()", which ensures anonymization of the IP address by shortening it and excludes direct personal reference. With the extension, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. In these exceptional cases, this processing takes place in accordance with Article 6 (1) (f) GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under “My data”, “Personal data”.

You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out, however, that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install:

http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you have to click this link again):

Deactivate Google Analytics

As an alternative to the browser add-on or within browsers on mobile devices

please click this link,

to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will have to click this link again.

The anonymized data determined is stored for a maximum period of 14 months. The data will then be automatically deleted.

Google, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

You can find more information on the handling of user data by Google Analytics in the terms of use for Google Analytics http://www.google.com/analytics/terms/de.html, the data protection declaration from Google https://www.google.com/policies/privacy/ or here https://support.google.com/analytics/answer/6004245?hl=de

8. Integration of further tools

Google Maps

Our website uses Google Maps (API) from Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (Google). Google Maps is a web service for displaying interactive (land) maps in order to visually display geographic information. When you use this service, our location is shown to you and any journey to us is made easier.

As soon as you access the sub-pages in which the Google Maps map is integrated, information about your use of our website (such as your IP address) is transmitted to and stored by Google on servers in the United States. This happens regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish to be assigned to your profile on Google, you must log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation is carried out in accordance with Article 6 (1) (f) GDPR on the basis of Google's legitimate interests in displaying personalized advertising, market research and / or the needs-based design of its website. You have the right to object to the creation of these user profiles, although you must contact Google to exercise this right..

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU. If you do not agree to the future transmission of your data to Google as part of the use of Google Maps, you can also completely deactivate the Google Maps web service by switching off the JavaScript application in your browser. Google Maps and thus also the map display on this website can then not be used.

You can view Google's terms of use at http://www.google.de/intl/de/policies/terms/regional.html, the additional terms of use for Google Maps can be found at https://www.google.com/intl/de_US/help/terms_maps.html You can find detailed information on data protection in connection with the use of Google Maps on the Google website (“Google Privacy Policy”): http://www.google.de/intl/de/policies/privacy/

Google Web Fonts

Our website uses so-called web fonts provided by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (Google) for the uniform representation of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to the Google servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts takes place in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Article 6 (1) (f) GDPR. If your browser does not support web fonts, a standard font will be used by your computer.

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU. You can find more information about Google Web Fonts at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/

Google customer reviews

Our website uses “Google Customer Reviews” from Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). The program gives us the opportunity to get customer reviews from users of our website. After making a purchase on our website, you will be asked whether you would like to take part in a Google email survey. If you give your consent in accordance with Article 6 (1) (a) GDPR, we will send your email address to Google. You will receive an email from Google Customer Reviews asking you to rate the buying experience on our website. The rating you submitted is then combined with our other ratings and displayed in our Google customer reviews logo and in our Merchant Center dashboard; it is also used for Google seller ratings. You can revoke your consent at any time by sending a message to the person responsible for data processing or to Google.

Google LLC, based in the USA, is certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU.

Further information on Google's data protection in connection with the Google Customer Reviews program can be found at the following link: https://support.google.com/merchants/answer/7188525?hl=de

You can read more information about the data protection of Google Seller Ratings at this link: https://support.google.com/adwords/answer/2375474

Trusted Shops seal

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and to offer Trusted Shops membership to buyers after placing an order.

This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in an optimal marketing of our offer, Art. 6 Para. 1 lit. f GDPR. The Trustbadge and the services advertised with it are offered by Trusted Shops GmbH, Subbelrather Str.15C, 50823 Cologne.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your visit to the site.

Further personal data is only transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. In this case, the contractual agreement made between you and Trusted Shops applies.

9. Rights of data subjects

9.1 As a data subject, you have the following rights:

 

  • Confirmation of data processing: You have the right to request confirmation from us as to whether your personal data is being processed. The requirements for this can be found in Art. 15 GDPR;
  • Information: You have the right to request information about your personal data processed by us. The requirements for this can be found in Art. 15 GDPR;
  • Correction: You have the right to immediately request the correction of incorrect personal data concerning you. The requirements for this can be found in Art. 16 GDPR;
  • Deletion: You have the right to request the immediate deletion of personal data relating to you. The requirements for this can be found in Art. 17 GDPR;
  • Restriction of processing: You have the right to request that the processing of your personal data be restricted. The requirements for this can be found in Art. 18 GDPR;
  • Data portability: You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. You also have the right to have this data transmitted by us to another person responsible. The requirements for this can be found in Art. 20 GDPR;
  • Revocation of consent: You have the right to revoke your consent at any time if the processing is based on Art. 6 (1) lit. a or Art. 9 (2) lit. a GDPR. The data processing until the revocation remains lawful. The revocation is only valid for the future. The requirements for this can be found in Art. 7 (3) GDPR;
  • Complaint: Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you are of the opinion that the processing of your personal data violates the GDPR. The requirements for this can be found in Art. 77 GDPR.

 

 

9.2 Right of revocation

YOU HAVE THE RIGHT, FOR REASONS ARISING FROM YOUR SPECIAL SITUATION, AT ANY TIME AGAINST THE PROCESSING OF PERSONAL DATA CONCERNING YOU, WHICH WE PROCESS ON THE BASIS OF OUR PRIVILEGED LEGAL INTEREST IMPLEMENTING EFFECT FOR THE FUTURE. YOU WILL FIND THE REQUIREMENTS FOR THIS IN ART. 21 GDPR.

10. Storage period of personal data and deletion

Unless a different storage period is mentioned above, we store the data as long as it is necessary for its intended purpose and legal storage obligations exist. According to legal requirements, the storage takes place for 6 years according to § 257 Abs. 1 HGB (trading books, inventories, opening balance sheets, annual financial statements, commercial letters, accounting documents, etc.) as well as for 10 years according to § 147 Abs. 1 AO (books, records, management reports, Accounting documents, commercial and business letters, documents relevant for taxation, etc.). After the retention period has expired, the corresponding data is routinely deleted, provided that it is no longer required to fulfill or initiate a contract and / or we have no legitimate interest in further storage.

11. Changes to this data protection declaration

This data protection declaration is currently valid.

Due to the further development of our website and offers on it or due to changed legal or official requirements, it may be necessary to change this data protection declaration. You can call up and print out the current data protection declaration at any time on the website at https://volls.de/datenschutz.html.

 

This data protection declaration was last updated: April 2021